We accept returns or exchanges only in the following cases:
• You received the wrong item.
• Your item arrived damaged or defective due to shipping.
If this applies, please contact us within 7 days of delivery with your order number, photos of the item, and a description of the issue. Our team will review your request and guide you through the next steps.
Please note that we do not offer refunds or exchanges for orders that arrive correctly and without damage. All sales are final once shipped, unless they meet the conditions above.
If your return or exchange is approved, AumBells will cover the return shipping costs for damaged, defective, or incorrect items.
1. Contact our support team at support@aumbells.co
2. Provide order number, proof of purchase, and clear photos of issue.
3. Await confirmation and return instructions from our support team.
Approved refunds will be issued back to your original method of payment within 5–7 business days after the returned item is received and inspected.
If you have any questions about our policy, reach out anytime at support@aumbells.co.